Terms of Service
1. Acceptance of Terms
By accessing and using Upcraft ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.
2. Description of Service
Upcraft is an AI-powered tool designed to help users generate proposals and job descriptions for Upwork. The Service includes proposal generation, job description creation, and related features.
3. User Responsibilities
- You must provide accurate and complete information when using the Service
- You are responsible for maintaining the confidentiality of your account
- You agree not to use the Service for any illegal or unauthorized purpose
- You must not modify or attempt to manipulate the Service
4. Content and Copyright
While Upcraft helps generate content, you are responsible for ensuring that your final proposals and job descriptions do not infringe on any third-party rights. You retain ownership of your content.
5. Limitation of Liability
Upcraft is provided "as is" without any warranties. We are not liable for any damages arising from your use of the Service or any generated content.
6. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.
Privacy Policy
1. Information We Collect
We collect information that you provide directly to us, including but not limited to:
- Account information (name, email, password)
- Profile information
- Content you generate using our Service
- Payment information
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our Service
- Improve and personalize your experience
- Process your payments
- Communicate with you about our Service
3. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
4. Your Rights
You have the right to access, correct, or delete your personal information. Contact us to exercise these rights.
Refund Policy
1. Eligibility for Refunds
We offer refunds under the following conditions:
- Service unavailability exceeding 24 hours
- Technical issues preventing core functionality
- Billing errors or duplicate charges
2. Refund Process
To request a refund:
- Contact our support team within 7 days of purchase
- Provide your order details and reason for refund
- Allow up to 5-7 business days for processing
3. Non-Refundable Items
The following are not eligible for refunds:
- Used or partially used services
- Customized proposals after delivery
- Subscription fees after 30 days of purchase